Shipping & returns
Shipping info:
We ship to almost to any address in the world. There are restrictions on some items (CITES), and certain items cannot be shipped to international destinations.
Shipping rates are generally dimension and weight-based as such and to stay in line with the policies of the shipping companies we use, all weights and dims will be rounded up to the nearest whole unit.
We use FedEx with DHL for overseas shipments as well as Canada Post if the rates and delivery schedules may provide better service to our clientele.
- All orders are subject to verification.
- Fretted Revival® charges sales tax on all orders when applicable.
- Shipments outside of Canada may be subject to import charges, which are the responsibility of the purchaser. Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Fretted Revival® ships your package D.D.U., “duties and taxes unpaid”, and does not collect import VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these other charges, they must be rendered in order for your package to clear customs. For more information about your country’s custom policies, please contact your local customs office.
- Products sold will have a retail price that is not calculated with exchange rate. The exchange rate is applied in your credit card summary at the time of receiving your statement.
Please note we may hold shipments if we determine that weather issues may potentially cause damage to the shipped item.
As shipping costs are continually changing, please contact us for an accurate shipping rate quote.
Instruments shipped outside of Canada that are constructed with any CITES-listed materials are subject to CITES restrictions and will require proper Export Permits. We obtain CITES Permits for all international shipments requiring CITES documentation without exception. The process generally takes between 2 to 6 weeks. Please note that as the purchaser, you may be subject to acquiring Import Permits for CITES-listed materials as well. A small processing fee is charged for the time required to obtain the permit(s).